Privacy Policy

SunVPN Privacy Policy


SunVPN is committed to protecting your privacy. We want you to understand what information we collect, what we dont collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.



Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
This privacy policy will help you understand how Red Dragonfly Network Co., Ltd.collects, uses, and stores information.

Learn more about the independent audit report of our privacy protections.

Table of contents

General Information

Personal Information

Aggregate Apps and VPN Connection Summary Statistics

Anonymous App Diagnostics, including Crash Reports (can be turned off by the user)

MediaStreamer

Jurisdiction and Applicable Law

Storing of Information Related to Email, Live Chat, and Feedback Forms

Security Measures to Protect Your Information

Cookies and Mobile Identifiers

Third-Party Websites

Consent and Age Restrictions

Users in the European Union

Changes to the Privacy Policy

How to Contact SunVPN

General Information

SunVPN collects four types of information:

(I) Information related to your account ("Personal Information")

This information is collected to manage your SunVPN subscription, which includes your name, email address and payment information, which you submitted on our order page when subscribing to the service.

(Ii) Summarize application and VPN connection summary statistics

SunVPN collects minimal information about usage to maintain excellent customer support and service quality. The following section details the information we collect. These statistics will never contain anything users do with VPNs: no data about the content or destination of VPN traffic, no DNS queries, and no IP addresses.

(Iii) (User-controlled option): anonymous application diagnosis, including crash report

Application diagnostic data (including crash reports, availability diagnostics, and VPN connection diagnostics) is anonymous and cannot be tied to a single SunVPN user. This feature is similar to the "Send Error Report" option. Users can specify whether to send these data to us in the setting menu of any SunVPN App.

Personal information SunVPN will collect the personal information you provide to us directly through this website. We ask you to provide personal information, such as e-mail address and payment information, in order to establish a SunVPN account so that we can send you an e-mail, charge you money, and respond to support inquiries initiated by you. The specific information collected depends on the payment method you choose.

SunVPN uses your email address for the following reasons:

To send emails related to payment transactions.

To provide links to our Site, including password reset emails.

To send you updates and announcements.

To communicate with you about your VPN services or respond to your communications.

To send marketing information, such as SunVPN offers, surveys, invitations, and content about other matters in connection with SunVPN (Marketing emails). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

SunVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Aggregate Apps and VPN Connection Summary Statistics We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

We do not know which user ever accessed a particular website or service.

We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.

We do not know the set of original IP addresses of a users computer.

Should anyone try to compel SunVPN to release user information based on any of the above, we cannot supply this information because the data dont exist.

In order to maintain excellent customer support and quality of service, SunVPN collects the following information related to your VPN usage:

Apps and Apps versions

We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.

Successful connection

We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable SunVPN engineers to identify and fix network issues.

Aggregate sum of data transferred (in MB)

We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other SunVPN users, we may contact that user for an explanation.

Summary

We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York VPN location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John cant be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other SunVPN customers who also connected to the same location on the same day.

Weve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used SunVPN, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers privacy by not possessing any data related to a users online activities.

Anonymous App Diagnostics, including Crash Reports (can be turned off by the user) With your permission, we collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use these data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual SunVPN users (i.e., we do not store which user sent which data, and we do not store user IP addresses).

If you opt in to share this information with SunVPN, we will collect the following anonymized information:

Diagnostic information about if and how a VPN connection attempt failed.

Speed test data.

App diagnostics, including crash reports and usability diagnostics, also without any personally identifiable information. These are handled in an anonymized form by these third parties, dependent on the platform you are using SunVPN on:

Windows: Hockeyapp, owned by Microsoft, and Sentry, owned by Functional Software, Inc. See Microsofts Privacy Policy and Sentrys Privacy Policy.

Mac: Crashlytics, owned by Google, and Sentry, owned by Functional Software, Inc. See Crashlyticss Privacy Policy and Sentrys Privacy Policy.

Linux: Sentry, owned by Functional Software, Inc. See Sentrys Privacy Policy.

iOS: Firebase Crashlytics, owned by Google, and Apple. See Apples Privacy Policy and Firebases Privacy and Security documentation. You can disable Apples crash reporting in iOS settings as described here.

Browser extensions: Google Analytics, owned by Google. See Googles Privacy Policy.

Upon activation of any SunVPN App, you will be asked if you would like to share these data. You can start or stop sharing these diagnostic data at any time in the Apps settings menu. On iOS, Apples crash reporting can be turned off in iOS settings.

Jurisdiction and Applicable Law

SunVPNs core mission is to keep your information private. In service of this mission, SunVPNs headquarters and registered place of business is in the Hong Kong Special Administrative Region, which has stricter laws concerning information disclosure than most countries.

The Hong Kong Special Administrative Region has no data retention laws, and any legal order requiring a Hong Kong Special Administrative Region company to disclose customer records must come from the Hong Kong Special Administrative Region Supreme Court. Under Hong Kong Special Administrative Region law, information requests from foreign courts or law enforcement are subject to a dual criminality provision, meaning that the request is upheld by the Hong Kong Special Administrative Region Supreme Court only if the same crime is punishable by at least a one-year prison sentence under Hong Kong Special Administrative Region law, had it taken place in the Hong Kong Special Administrative Region. Should we receive a valid legal order from the Hong Kong Special Administrative Region Supreme Court, it is important to note that SunVPN does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.

Storing of Information Related to Email, Live Chat, and Feedback Forms

SunVPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact SunVPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

We only use email for support communications: when you use these platforms to communicate with us, they will store your communication records-including your email address, as well as user and device attributes that are helpful for troubleshooting, such as you The country / region to contact us and the operating system of the device. Both platforms utilize modern security practices and HTTPS encryption.

Security Measures to Protect Your Information

SunVPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.

Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.

Cookies and Mobile Identifiers

What is a cookie?

A cookie is a small text file used to store information about your visit to the Site. Cookies let SunVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.

Disabling cookies

You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the help section of your browser. Note that SunVPNs Site may not work as intended if you choose to disable cookies.

SunVPNs cookies

The cookies set by SunVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of SunVPNs domains.

Third-party cookies

SunVPN uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.

SunVPN uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someones past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Googles privacy policy. Users may opt out of Googles use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Mobile identifiers

A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. SunVPN uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for SunVPN mobile apps.

Disabling or resetting mobile identifiers

Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apples page on Advertising & Privacy on iOS devices and Googles page on Managing your Google Settings on your Android device.

Third-Party Websites The Site may contain links to external websites that do not fall under SunVPNs domain. SunVPN is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Users in the European Union

SunVPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

For the purposes of fulfilling our contractual obligations to users, including:

Providing users with the Services and Apps they have requested.

Managing user subscriptions and processing payments.

Providing customer support.

For a legitimate interest associated with the operation of our business, including:

Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.

Communicating with customers to provide information and seek feedback related to our Services and Apps.

With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected]

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact SunVPN

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact SunVPN at the following email address:


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company name:Red Dragonfly Network Limited
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Mail:[email protected]